FAQ
Quick answers about our products, shipping, warranty and installation. Can’t find yours? Contact us and we’ll help.
Do I need an electrician to install the smart switches?
It depends on your home’s wiring and the switch you choose. Many smart switches need a neutral wire, and wiring requirements are listed on each product page. If you’re not comfortable working with electrical wiring, we recommend a qualified electrician.
Will the smart lock work with my door?
Compatibility depends on your door’s thickness, the existing lock type and the handle direction. Please check the measurements and specifications on the product page before ordering — and contact us if you’re not sure.
Can I control the products from my phone?
It depends on the product. App-enabled products can be controlled from your phone — look for app control in the product’s features and specifications.
What happens if the power goes out?
It depends on the product. Battery-powered devices keep working during a power cut, while wired devices resume once power is back. Check each product’s specifications for details, including any backup options.
Do you provide installation?
Installation options depend on your location and the product. Contact us before or after you order and we’ll let you know what’s available in your area.
Is shipping free?
Yes, on orders over ₹2,999. For smaller orders, the shipping cost is shown at checkout before you pay. See our shipping policy for details.
What warranty do I get?
It depends on the product. Most Livizy Home devices come with a 1 to 3-year brand warranty, shown in the product’s specifications. If you can’t find it, contact us and we’ll confirm.
Can I return a product?
Please see our returns and refund policy for what can be returned and how. If something isn’t right, contact us first and we’ll help sort it out.